The Small Business PC Refresh Study surveyed 736 small businesses in 6 countries to determine the state of their PCs. The findings reveal that businesses are using PCs way beyond the suggested refresh date. 36% of the businesses surveyed own PCs that are more than 4 years old. What are the impacts of using older PCs? Lost productivity, high maintenance cost and increased security risks are the major impacts identified in the study. Here are some of the highlights from the report.
- On average, employees lose 21 more hours by using a PC that is 4 years or older due to time needed for repairs, maintenance and security issues as compared to PCs that are less than 4 years old. Repair and maintenance is 1.5 times more frequent on PCs that are 4 years or older.
- Repair costs for older PCs either equal or exceed the purchase price of new PCs. Small businesses are spending an average of $427 to repair a PC that is 4 years or older. This is 1.3 times the repair cost of PCs that are less than 4 years old.
- Security risks and other costs will increase in 2014. Forty-seven percent of respondents were unaware that Microsoft is ending service support for the popular Windows XP platform, placing a higher maintenance burden directly on small businesses. Moreover, since automatic updates will no longer be provided to help protect PCs, valuable business data is more vulnerable to security risks and viruses.